Returns & Exchanges
We offer a 30-day return window for products in their original, unopened packaging to ensure the highest standards of luxury and hygiene. Please note that personalized items and samples are considered final sale.
Initiate Your Request
Contact our Concierge Service or visit our online portal with your order number and email address to begin the return process.
Prepare the Package
Securely pack the unused fragrance in its original box and cellophane wrap, ensuring all protective materials are included to prevent damage during transit.
Affix the Label
Download and print the prepaid shipping label provided via email and attach it clearly to the exterior of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned item, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing