Frequently Asked Questions
Discover everything you need to know about our olfactory universe.
Are your fragrances authentic and original?
Yes, all products purchased through our official online boutique are 100% authentic Parfums de Marly creations, bottled and packaged in France.
What is your shipping and delivery policy?
We offer complimentary standard shipping on all orders. Delivery typically takes 3 to 5 business days, and you will receive a tracking number once your package departs our warehouse.
Can I return a fragrance if I have already opened it?
To ensure hygiene and quality standards, we only accept returns on products in their original, unopened, and sealed packaging within 30 days of purchase. We recommend using the complimentary sample included with your order to test the scent before opening the full-size bottle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted for your security.
How should I store my perfume to maintain its quality?
To preserve the integrity of your fragrance, store the bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Do you offer complimentary samples with orders?
Yes, every full-size bottle order includes two complimentary samples of your choice, allowing you to explore other facets of our collection.